Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support.

With a fleet of vehicles (40 with Wheelchair access) Interchange transports the people they support from home to work, school and community activities. When Interchange wanted to optimise their fleet and even build on the services they provide, they needed a platform that was easy to use and could provide all the information needed to make strategic decisions. Fleetsu was overjoyed to be the partner to assist Interchange in reaching this goal.

“The amount of data we receive is like oh my god!” – Annette Frazer, Executive Manager Support Services at Interchange. For us knowledge is power. It was a little overwhelming in the beginning, but Fleetsu really helped us in narrowing down what critical information we needed. Which helps us a lot!”.

“We want to know our vehicles, drivers and passengers are safe and that our transport service is responsive to the needs of our people. Fleetsu helps us to monitor the health of our vehicles, where they are in real-time, and that they are being driven in a way that is respectful to other road users and safe for people in the vehicle. Data informs our decisions, even for simple things like battery health, which means that we can proactively monitor our fleet and ensure it is safe and ready to go and can provide a flexible and responsive service.”

Discussing outcomes, Annette talks about the wide-scale strategic decisions they can now make with the real-time information provided to optimise and build on the existing great service they already offer. “We can plan better, ensuring the resources are in the right place”. Now we are more optimised we have improved our service and identified vehicles that can be used for new services, “we have been able to expand our service offerings with the current fleet” Annette says with passion, “and we didn’t need to purchase any new vehicles which is great!”

Jakub Felinski CEO of Fleetsu says “Fleetsu could not be more excited to work with Interchange. When I heard how they wanted to build on an outstanding service to make it even better, more optimised, start new services to help the community well myself and everyone at Fleetsu knew we had to make this happen”.

This is only the beginning of the partnership. We are working with Interchange and some significant partners on an exciting new project, and we can’t wait to tell you all about it.