Device Replacement Form

Device Replacement Sheet

This guide is for replacement installation only, for first time installation please see the installation guide.

Before you replace a faulty device please read this information.

You will use this form and the Fleetsu manager app together. The form is here to record the replacement so that JHG have a record of additional details. The Fleetsu Manager app is your tool for telling the system which device(s) are currently connected to the vehicle. Once you have removed a device, it is expected that you will go back into the Manager app to document the replacement device.

Here are the steps:

1. Contact Fleetsu Support or the JHG telematics administrator to confirm the exact device (with IMEI) you will be using to replace on the vehicle.

2. Confirm with them that everything has been linked in the back end.

3. Use this form and the manager app to uninstall the old device.

4. Use this installation form and the app to install the new device.

All the information requested is important. Please ensure all requested information is provided.

Check You Can Find the Device in the Platform

Before you remove the device from the vehicle, confirm that you can find the right tracker with either:

http://jhg.fleetsu.com/installs on a laptop or tablet
The Installer Portal within the Manager App to find the device you are about to uninstall from the vehicle.

Does the vehicle have any existing damage?

Is there pre-existing damage you need to log?

Yes No

Upload image of vehicle damage (optional)

Installation Location (e.g. Project name, Plant Yard Name)

VIN

(Optional) - Photo of VIN:

Registration of Vehicle

(Optional) - Photo of registration:

Photo of Odometer:

Fleetsu Device Information

Serial No of Device to be Removed

Serial No of Device to be Installed

Photo of New Unit showing serial

Photo of new unit mounted - Min 3 x cable ties (2 around the unit and 1 vertically binding the Cable to the GX2 Device) must be clearly visible

Photo of old unit removed

After Device Replacement

After device is physically removed, keep this form page open while also logging into http://jhg.fleetsu.com/installs in another browser tab or via the Manager App to digitally uninstall the old device on Fleetsu and digitally install new device

Search the device serial number (IMEI) in the Fleetsu Search bar and then click on the result to get to this page (note: please always uninstall regardless of whether the devices shows as online):

Once you've uninstalled the old one, please search the IMEI of the new one, and then proceed to installation.

▶ Click For Video Instructions
Remember to take a screenshot showing it successfully talks to Fleetsu

(Optional) - Screenshot of Installer Portal Validation Success

(Optional) - Photo of Dashboard (engine idling for atleast 2 minutes) - showing no Warning Lights:

Your Name

Your Contact Number

Date

Time of Install

Any Additional Notes

After you submit this form, please remember to:

Package Faulty Device for to Return to Fleetsu